Frequently Asked Questions

You can talk to us through our chat service located on the bottom right of all of our web pages, you can also find our contact details here.

Can we contact you on socials?

Yes, we are more than happy for our customers to reach out to us on our socials. Make sure to follow us whilst you are there!

• JXL Performance on Facebook
• JXL Performance on Instagram
• JXL Performance on TikTok

If you are showing off any of the products purchased from us, your build, track days, or simply some car snaps, be sure to tag us, and hashtag #JXLPerformance!

Yes we do accept returns. Just let us know within 14 days of delivery, and make sure the item is returned within 28 days of receiving it. All returned products must be in re‑saleable condition, unused, and packaged appropriately so they reach us safely.

You’ll find full details on our Terms & Conditions page. 

With over 12,000 products listed, we’d love to keep one of everything on the shelf… but for a small business, that just isn’t realistic. What we can say is this:

• We hold a large amount of popular stock in-house
• Many other items are available within 24–48 hours
• Some products are made to order and carry their own lead times
• And occasionally, popular items sell out before the next batch arrives

If you need something urgently or want to be sure it’s available, just drop us a message before ordering so we can confirm and save you any disappointment.

Most orders are processed next working day. In some cases, we may get in touch before processing your order to confirm lead times, delivery windows, or any other important details you need to know. It is imperative that your contact details are correct, in order to prevent any delays. 

For in‑stock items, we aim to ship within 1–2 working days, and most UK orders are sent on a next‑day service (unless otherwise specified). International delivery times depend on the shipping method you choose typically 3–5 working days for Economy and 1–3 working days for Express (on in-stock items)

If there are any delays, lead times, or items on backorder, we’ll contact you within 1 working day of your order being placed. If you are needing an item urgently, or on a specified delivery date, please contact us BEFORE placing your order. 

Please note we’re a small team, but we work hard to keep everything moving quickly and smoothly.

Absolutely. As soon as your order has been dispatched, you’ll receive an email containing your tracking information. You can follow your parcel directly from that email, or by entering the tracking number on the courier’s website.

If you don’t see the email, it’s worth checking your Junk/Spam folder, as all tracking messages are sent automatically from our system.

We’ll always use the contact details you provide at checkout if we need to reach you about your order, so please make sure everything is correct before completing your purchase, this includes your e-mail address, contact number and delivery address. 

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary dependent on the destination, please refer to Overseas Shipping Policy, in our Terms & Conditions for more information.

With regards to Customs & Duties, yes these are applicable on overseas purchases. If you are purchasing from outside of the United Kingdom the product prices do not show taxes. You will be required to pay customs & duties upon importing the product to your country.

The amount payable is calculated on the price of the product. We are unable to estimate customs & duties payments so we highly recommend you research this prior to purchasing. 

We do offer free delivery for UK mainland customers on orders over £150. For orders below this, our standard shipping rate applies.
There are a few exceptions, for example, Maxton Design products and items that are particularly large or heavy aren’t eligible for free delivery.

For customers outside the UK, we don’t currently offer free delivery. Instead, we provide Economy and Express options depending on your location (some areas only support Express). Shipping costs are automatically calculated based on the items in your basket.

If you need your order quickly or want to double‑check availability or delivery times, feel free to contact us before ordering so we can help you avoid any surprises.

Yes we offer finance through Klarna and Clearpay. Simply select either option at checkout and you’ll be taken to their portal to log in and complete your order. We also support ShopPay Instalments, and PayPal offers its own credit and instalment options too.

Your location may affect which payment methods are available to you at checkout, as some providers only operate in certain regions. 

Check out the Klarna FAQ here.

Of course, we’re more than happy to help you amend your order. Just get in touch as quickly as possible (within 24 hours is ideal) so we can make the necessary changes before your order is processed.

If we’re notified after this timeframe, we’ll always do our best, but we can’t guarantee the changes can be made in time.

If you spot one of our products listed cheaper elsewhere, we’re happy to take a look. Wherever possible, we’ll try to match that price so you can shop with confidence.

Are there any limits to which stores you’ll match?

We can’t price match every store. There are some retailers and certain websites we don’t match at all. If you’re unsure, just send us the link and we’ll let you know quickly.

Can I request a price match after I’ve placed my order?

No, price match requests must be made before you place your order with us. We can’t retrospectively adjust prices if you find something cheaper after checkout

Is a price match guaranteed?

Not always. We’ll do our best, but there are occasions where we simply can’t match the price. We’ll always be upfront with you if that’s the case.

What information do you need from me?

To review a price match request, please provide:

• A direct link to the product on the other website
• The store must be UK-based, include VAT, and factor in delivery fees
• We can’t accept custom quotes, PDFs, or screenshots, it has to be a live listing

Still have questions?

No problem, just get in touch with us. We’re always happy to help and will give you a clear answer as quickly as possible.