Frequently Asked Questions

You can talk to us through our chat service located on the bottom right of all of our web pages, you can also find our contact details here.

Yes we do offer finance. We are partnered with our great friends over at Klarna and Clearpay. Once you've selected your items, proceed through to checkout where you will find all payment options available to you. Check out the Klarna FAQ here

Yes, we do accept returns. We must be made aware via e-mail of your intention to return the products within 14 days of receiving the goods. More information regarding returns and refunds can be found on our Terms & Conditions page. 

We offer free shipping on orders over £150 to UK mainland only. Highlands & Islands and countries outside of the UK are excluded from this offer. 

Maxton Design items (and other large items such as splitters, sideskirts etc.) are excluded from the free shipping policy. 

Most orders are processed next-working day, we may contact you prior to processing your order to confirm lead times, delivery windows or other information. We aim to ship in-stock items within 1-2 working days, with most items being sent on a next day service (UK only, unless otherwise specified). International shipping times depend on the shipping method selected. In most cases, Economy shipping takes 3-5 working days, and Express shipping takes 1-3 working days. 

We will contact you regarding any potential delays, lead times or waiting times on items within 1 working day of placing your order. 

Absolutely! Once your order ships, you will receive an e-mail with tracking information. You can track your order directly from that e-mail, or use the tracking number through the courier's website. Please ensure you check your Junk/Spam folder, as all tracking e-mails are automated. 

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary dependent on the destination, please refer to Overseas Shipping Policy, in our Terms & Conditions for more information.

Orders are processed quickly here at JXL Performance, so please endeavour to contact us within 24 hours of placing your order to make any amendments.